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Remote Support

From this page, we can get you connected so that we can help you

For mobile phone support, go to http://oty.com/ and await your PIN. This process will open the app store or google play to install the rescue software. You will need to re-enter your pin when the app opens.

If you already have Rescue on your device from a previous call, open the app, and await the PIN.


After downloading the Host module via the (customized) link, you can start the installation process.

During the installation process toward the end, you will be prompted to set a personal password for Unattended Access.

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Once you have completed the installation process, a prompt will appear for the end user. This prompt will request the end user to confirm that the assigned account is authorized to connect to this device, even unattended.